Our toys are designed to engage and educate children of various age groups. From infants to young kids, each toy on Kidology is carefully selected to match the developmental needs of your child, ensuring they receive both fun and learning from the get-go. You can filter toys by age range on our website for a more personalized shopping experience.

Yes, safety is our top priority. All our toys are made with non-toxic materials and are rigorously tested to meet international safety standards. We ensure that they are free from harmful chemicals and are safe for children to use.

Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this to track the status of your delivery and stay updated about its arrival.

Yes, we offer a hassle-free return policy for all damaged good! If you are not completely satisfied with your purchase, you can return it or exchange, as long as the item is unused and in its original packaging and falls under our return policy.

Refunds

Our policy lasts 48 hours. If 48 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

For refund mail us on our email id hellokidology@gmail.com within 48 hours.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your product back to us without approval of your return request. 

There are certain situations where only partial refunds are granted (if applicable) 
- Products with obvious signs of use. 
- Products that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 48 hours after delivery.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If your return request is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 4-5 working days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hellokidology@gmail.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hellokidology@gmail.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over Rs.4500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Absolutely! We offer gift wrapping services on selected products. You can choose this option by dropping us text over instagram, and we will make sure your gift is beautifully wrapped and ready to surprise.

Yes, our products are available on multiple e-commerce platforms including Amazon, Flipkart, Firstcry, Myntra, Zepto, Blinkit. You can shop for Kidology toys at your convenience on these platforms as well.

If you have any questions or need assistance, you can contact our customer support team via email or our online chat service. We're here to help you with any concerns or inquiries you may have about our products or services.