At Kidology, we begin processing orders quickly to ensure faster dispatch and delivery for our customers. Please read the cancellation policy carefully before placing an order.
➤ Cancellation Before Shipment
- If the order or item(s) you wish to cancel have not yet been shipped from our warehouse, you may request a cancellation by writing to our support team at:
📧 care@hellokidology.in - Once the cancellation request is reviewed and approved by our team, the order will be cancelled successfully.
- For all approved cancellation requests, the refund amount will be issued only in the form of Kidology Store Credit.
- Direct refunds to bank accounts, credit/debit cards, UPI, wallets, or the original payment source will not be applicable for cancelled orders.
- The issued store credit:
- Can be used to purchase any product available on the official website
- Will remain valid for 3 months from the date of issue
- Is non-transferable and cannot be redeemed for cash
➤ Cancellation After Shipment
- Once the order has been shipped from our warehouse, cancellation requests will not be entertained.
- Customers may still contact our support team for assistance; however, cancellation approval after shipment shall remain solely at the discretion of Kidology.
➤ Cancellation Charges
- No cancellation charges are applicable if the order has not been shipped from our warehouse.
- If the order has already been shipped, cancellation will not be possible.
- For any order modification, cancellation request, or assistance, customers are requested to contact: 📧 care@hellokidology.in
➤ Important Notes
- Orders placed during special sales, promotional campaigns, limited-time offers, or using discount codes may only qualify for refund in the form of store credit.
- Kidology reserves the right to approve, deny, or modify cancellation requests on a case-by-case basis.
- Repeated cancellation requests or misuse of the cancellation policy may result in restriction of future order placements.